What Our Clients & Customers Say About Us
Delighting Our Clients
Saving Money and Exceeding Expectations
Saving Money and Exceeding Expectations
After one bad, and one dreadful experience with managing agents, it has been a huge relief to have Karen, and VX Block managing us.
They understand our particular circumstances, having two buildings with separate accounts, know what we need to do legally, and make sure it is done - e.g. fire checks (which our previous agents didn't!).
They
After one bad, and one dreadful experience with managing agents, it has been a huge relief to have Karen, and VX Block managing us.
They understand our particular circumstances, having two buildings with separate accounts, know what we need to do legally, and make sure it is done - e.g. fire checks (which our previous agents didn't!).
They get repairs done quickly, are helpful, informative, and actually answer emails. In other words, they really are managing us.
I can't recommend them too highly.
Saving Money and Exceeding Expectations
Saving Money and Exceeding Expectations
Saving Money and Exceeding Expectations
Another delighted Client, AJ stated 'It has been a pleasure working with Karen and Adam who continually over-deliver.
They understand our block, its nuances and effectively save us money due to their systemised management systems. I have no qualms about recommending their business for block management'.
Proactive Maintenance
Saving Money and Exceeding Expectations
Proactive Maintenance
One of our happy Client's and RMC Director's, KC said 'A came to site today, and not only fixed the leaking downpipe on the old building very quickly, but he also noticed that the drain was blocked and fixed that too.
I felt I must write and say how excellent he is!'
After years of suffering reactive maintenance, lack of transparency and
One of our happy Client's and RMC Director's, KC said 'A came to site today, and not only fixed the leaking downpipe on the old building very quickly, but he also noticed that the drain was blocked and fixed that too.
I felt I must write and say how excellent he is!'
After years of suffering reactive maintenance, lack of transparency and all round poor service from their former managing agent, we're delighted KC now feels they're in safe hands!
Transparency
Our Philosophy
Proactive Maintenance
One of our customer's, ND stated 'it's great to see invoices uploaded for works completed.'
Why would we not allow our Clients' and Customers' to view their invoices?
They need visibility on how their service charge receipts have been spent.
Unfortunately their former managing agent didn't take this view and made it difficult for them to se
One of our customer's, ND stated 'it's great to see invoices uploaded for works completed.'
Why would we not allow our Clients' and Customers' to view their invoices?
They need visibility on how their service charge receipts have been spent.
Unfortunately their former managing agent didn't take this view and made it difficult for them to see expenditure and the supporting invoices resulting in most of their reserve fund being transferred across for general use without them being aware.
Roof Leaks
Our Philosophy
Our Philosophy
Today, it was raining cats and dogs and unfortunately a block we recently took on had a leak.
Many managing agents would cry 'it's roofer paradise time' but not VX Block we had somebody onsite within the hour assessing the situation.
It was determined there were several slipped tiles, the roof was missing part of the cement verge and the l
Today, it was raining cats and dogs and unfortunately a block we recently took on had a leak.
Many managing agents would cry 'it's roofer paradise time' but not VX Block we had somebody onsite within the hour assessing the situation.
It was determined there were several slipped tiles, the roof was missing part of the cement verge and the lead flashing needed remediation.
Evidently repairs had been carried out in the past (prior to us taking over) but they had failed.
Client updated, managed with expediency, solution agreed with RMC.
The area needs to dry out, but subject to weather it will be permanently fixed by Friday.
Our Philosophy
Our Philosophy
Our Philosophy
At Block Management Greater Reading, we believe in treating our clients' properties as if they were our own. We are committed to providing exceptional service and maintaining open lines of communication with our clients.